Warranty Information
At Bradley James Windows & Doors, we stand behind every installation we complete. Your investment is protected by both our workmanship warranty and the manufacturer's product warranty. We believe you deserve complete confidence that your windows and doors will perform beautifully for years to come.
Our Workmanship Warranty
Our workmanship warranty covers the quality of our installation work. Because we use our own trained installation crews — never subcontractors — we have full control over the quality of every job. If an installation-related issue arises during the warranty period, we'll come back and make it right at no additional cost.
This covers proper fitting, sealing, insulation, flashing, interior and exterior trim work, and any other aspect of the installation process performed by our team.
Manufacturer Warranties
Andersen provides its own product warranty, covering the windows and doors themselves. As an authorized dealer, we ensure your products are installed to manufacturer specifications so your warranty stays fully valid.
Andersen
Limited warranties on Andersen window and door products, including limited lifetime coverage on many lines and glass breakage coverage on select products. Coverage includes glass, frame, and hardware components.
Specific warranty terms, conditions, and durations vary by product line and are provided in your product documentation at the time of installation. The summaries above are general overviews and do not represent the full warranty terms.
What's Covered
What's Not Covered
How to File a Warranty Claim
If you experience an issue with your windows, doors, or the installation work, contact us directly. We'll schedule an inspection, determine whether the issue falls under our workmanship warranty or the manufacturer's product warranty, and coordinate the resolution for you.
Contact Us for Warranty Support
Email: info@bradleyjameswindows.com
Online: Contact Form
Please have your installation date and project details ready when you contact us. This helps us locate your records and respond more quickly.
Frequently Asked Questions
What does the Bradley James workmanship warranty cover?
Our workmanship warranty covers the quality of our installation — including proper fitting, sealing, insulation, flashing, and trim work. If any installation-related issue arises during the warranty period, we will return and correct it at no cost to you.
How long are the manufacturer warranties?
Warranty lengths vary by product. Andersen offers limited warranties on their window and door products, including limited lifetime coverage on many lines and glass breakage coverage on select products. The specific warranty terms are provided with your product documentation at the time of installation.
Does the warranty transfer if I sell my home?
Manufacturer warranty transferability varies by product. Many Andersen warranties are transferable to subsequent homeowners, though some terms may change upon transfer. The Bradley James workmanship warranty is tied to the original installation address. Contact us for specific transfer details.
What is not covered under the warranty?
Warranties do not cover damage caused by improper use, accidents, acts of nature (hail, storms, flooding), unauthorized modifications or repairs, normal wear and tear, or failure to perform reasonable maintenance such as cleaning weep holes and lubricating hardware.
How do I file a warranty claim?
Contact Bradley James Windows & Doors by email at info@bradleyjameswindows.com or through our contact form at bradleyjameswindows.com/contact. Describe the issue you are experiencing and we will schedule an inspection. For manufacturer warranty claims, we will help facilitate the process directly with the manufacturer on your behalf.
Do I need to register my warranty?
Some manufacturers require product registration to activate the full warranty. We help you with this process at the time of installation and provide all necessary documentation. If you are unsure whether your warranty has been registered, contact us and we will verify it for you.
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